Field Operations Management Solution for JICA’s SCATFORM Project

The Ask

To create a seamless omni-channel solution for Meghalayan Age Store that integrates operations across their Delhi Flagship Store, regional warehouses, and eCommerce website. The system needed to unify inventory management, order fulfillment, and logistics, providing real-time visibility and coordination between the physical and digital sales channels. The solution also had to enable smooth communication between the flagship store and regional warehouses, ensuring stock availability and efficient processing of both in-store and online orders. Additionally, the platform had to enhance customer experience by offering a consistent shopping journey, regardless of the channel, while supporting the logistical complexities of managing multiple locations.

Solution

We developed a lightweight ERP system for field operations management, including mobile apps with GPS-based geofencing for staff attendance. Field staff can track, manage, and update task statuses, ensuring real-time accountability. An admin portal enables supervisors to monitor reports, assign tasks, and oversee operations efficiently. This was done for Tripura’s JICA sponsored SCATFORM project in India.

Impact

The client has access to real-time inventory updates and smoother logistics, benefiting both customers and regional warehouses. Local artisans gain wider market access, as their eco-friendly products reach more consumers through streamlined online and in-store channels. Efficient supply chain management reduces delivery times, while unified fulfillment options offer greater customer convenience. The platform strengthens the relationship between artisans, consumers, and the store, fostering sustainable economic growth.